For all questions or enquiries, please call us first. Speaking over the phone is the fastest way to get in touch with the relevant member of the team, and allows us to resolve your query on the spot, if possible.
Our aim is to acknowledge all enquiries in writing (by email) within one business day. Further responses will depend upon the circumstances of your enquiry.
It should never be difficult for our clients to get in touch with us. Whatever the service we provide for your business, there is a Prioritised Support process in place for addressing any issues or questions you may have. When you become a Bespoke Computing Ltd client, we will arrange this contact plan with you, so that you always know exactly how your issues will be reported and resolved and when they will be dealt with.
To enquire about a purchase for your business, please call us on 01952 303404 or email sales@bespokecomputing.com
For questions about your account, an invoice you have received, or to make payment for an outstanding balance, please call us on 01952 303404 or email accounts@bespokecomputing.com
If you require technical support or assistance with a product or service you have purchased from Bespoke Computing Ltd, please call our Service Desk on 01952 303404 option 1 or email support@bespokecomputing.com
If you have a question, or wish to make a change to a product or service you receive from us, please call our Customer Services team on 01952 303404 option 2 or email cs@bespokecomputing.com
If you wish to raise a complaint of abuse that you have received from a customer of Bespoke Computing Ltd (phishing scams, spam emails etc), please email abuse@bespokecomputing.com with as much detail as possible that will help us investigate your complaint.
It is our commitment to our clients that they receive a professional, yet friendly and courteous experience when dealing with Bespoke Computing Ltd. We aim to set the standard; however, we also recognise that everybody can make a mistake from time to time. It is therefore important that, with the help of your open and constructive feedback, we learn to improve our services and correct our mistakes accordingly.
If you wish to make a complaint about a service that you have received from Bespoke Computing Ltd, please email us at hello@bespokecomputing.com
We will acknowledge your complaint within two business days and aim to resolve any issues within five business days.